PRIVACY POLICY

The new GDPR General Data Protection Regulation law came into force on 25th May 2018. The purpose of this regulation is to protect personal data, and this notice is to clarify what information we collect and what we do with it, and how you can access it should you wish to do so.

CKM Property Maintenance is the data controller for personal data about current and prospective clients.

We do not trade personal data for commercial purposes and will only disclose it if required to do so by law, or with your consent.

To contact CKM Property Maintenance with a data protection query regarding the processing of your personal data, please email info@ckmsolihull.co.uk.

The information we collect:

GDPR requires that you confirm you are happy for us to both hold your details on our database and to contact you. We require you to tell us how you’d like us to provide a quote to you on the contact form, so that you can ‘opt in’ and give your consent for us to contact you. The information we collect from you (supplied voluntarily) is kept secure, safe, accurate and relevant.

How long do we keep your information?
You can exercise your ‘right to be forgotten’ at any time and can request we erase your personal data. This will be erased on receiving your instruction, unless an exception applies that permits for us to continue processing your data for legal reasons.

Visitors to our website
When you visit our website, we use a third party service, Google Analytics via Google Tag Manager, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to various parts of the website. The information is only processed in a way that does not identify anyone.

To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Marketing
We will not contact you via email unless you have previously used services from us or consented for us to contact you in this way via the contact form. In this case, you may receive marketing such as promotional offers. You are able to opt out from these emails at any time by clicking the ‘unsubscribe’ button.

Cookies
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Unless you have set your browser to block cookies, this site will place the following cookies on your computer.

To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behaviour or unique IDs on this site.

The cookies we use provide us with valuable data about our website. These are from Google Analytics and are completely anonymous, telling us information such as how many people have visited our website and which pages are the most popular. This allows us to ensure that our website is doing its job and make improvements to help you use the site. This information is really useful to us, but if you would like to opt out, you can do so at http://tools.google.com/dlpage/gaoptout.

Media
Photography is a key part of our marketing and communications strategy. We may use photography or video taken of completed works to showcase our services. We will always ask permission before taking photos in your home. These photographs will not contain any personal identifiable information. If you do not want us to use photos of work completed in your home on our website, please let us know at the time. If you would like to request that any pictures published on our website are removed, please contact info@ckmsolihull.co.uk.

We may ask you for you to submit a Google review. We will also request your permission before publishing your review, including your personal details, on any marketing material.

Your rights
As an individual whose personal data is processed by CKM Property Maintenance you have these rights:

The right to be informed, which is what this privacy policy is for.
The right to access what data we hold about you.
The right to object to direct marketing – either use the unsubscribe option or contact us directly.
The right to object to processing carried out on the basis of legitimate interests.
The right to erasure (in some circumstances).
The right to data portability.
The right to have your data rectified if it is inaccurate.
The right to have your data restricted or blocked from processing.